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Privacy and Security
This is the Website of Bella Sleep Spa
Our postal address is: 5226 South 31st Place, Phoenix, AZ 85040
Our Commitment to Privacy
Our Privacy Policy was developed as an extension of our commitment to combine the highest-quality products and services with the highest level of integrity in dealing with our customers and partners. The policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site, products and services.
This Website is marketed by Bella Sleep Spa. Bella Sleep Spa is committed to respecting your privacy and recognizing your need for appropriate protection and management of personally identifiable information you share with us (the phrases "personally identifiable information" or "personal information" mean any information by which you can be identified, such as your name, address, telephone number, etc.). This privacy policy is intended to inform you of what personally identifiable information or personal information we may collect from you when you visit our Websites. Read on to learn how we use your personal information and the choices you have regarding our use of, and your ability to review and correct, the information. This policy applies only to users accessing our Websites from within the United States.
Collecting Information About You
In general, you can visit Bella Sleep Spa Website without telling us who you are or revealing any personal information about yourself. Our web servers track the Internet domain address from which people visit us and analyze this data for trends and statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are.
There may be times (such as when you create an account, place an order, sign up to receive catalogs or email newsletters, request feedback or support or participate in contests, sweepstakes or promotions, etc.) when we ask you to provide certain information about yourself, such as your name, shipping and billing addresses, telephone number, email address, credit card information, etc. We also maintain a record of your online purchases from our Website. Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to make purchases, participate in special offers, or access certain content on our Website.
Using Information About You
Creative Brands will use the personally identifiable information you provide for internal purposes, such as confirming and tracking your order or registration, analyzing trends and statistics, contacting you regarding orders, mailing or emailing you catalogs, newsletters, or other promotional offers, and providing you with information from and about Creative Brands. From time to time we might establish a business relationship with other persons or entities whom we believe trustworthy and whom we have asked to confirm that their privacy policies are consistent with ours. These are known as our Marketing Partners. In the course of such business relationships we might share and cross-reference information, including personally identifiable information about you, that will enable such persons or entities to contact you regarding products and services that may be of interest to you. If you prefer that we do not share any information with these companies, please contact us or call toll-free at Bella phone number.
To serve you better, we may combine information you give us online, over the phone or through the mail. We may also combine that information with publicly available information and information we receive from our Marketing Partners and others. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and special offers that may be of interest to you, and for other promotional purposes. We may contract with companies or persons to provide certain services including credit card processing, shipping, data management, promotional services, etc. We call them our Service Providers. We provide our Service Providers with the information needed for them to perform these services, including your personally identifiable information when necessary. Although unlikely, in certain instances we may disclose your personally identifiable information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to Creative Brands or to others. We may also disclose your personally identifiable information when the law requires it.
Editing, Updating, Correcting and Deleting Information About You
At Bella Sleep Spa, we want to communicate with you only if you want to hear from us. If you prefer not to receive information from us or from our Marketing Partners please let us know by calling us, by sending us an email, or by mailing us at the address above. Please be sure to include your email address, full name, mailing address and specifically what information you do not want to receive. If you would like to update or correct your email address, street address or other personal information with us please contact us in the same manner described above along with the current information on our records and the information that you would like our records updated to. Please note that these requests may take up to 6-8 weeks to become effective, particularly when the changes affect postal mailings. In addition, when you purchase from us online or through our catalogs, or when you choose to enter a sweepstakes or other promotion, we may need to contact you via phone, email or physical mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive communications from us. Also note, if you delete certain information you may not be able to continue to purchase products or access other portions of our Website without entering additional information. You may request a description of the types of customer information we may share with others and a list of the entities with which we may have shared customer information in the preceding calendar year, by mailing us at the above address or by sending an email to us.
Cookies
Creative Brands Websites use "cookies." A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Generally, we use cookies to remind us of who you are, tailor our products and services to suit your personal interests, estimate our audience size, assist our online merchants in tracking visits, to process your order, track your status in our promotions, contests and sweepstakes, and/or analyze your visiting patterns. You can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. However, by not accepting cookies, this may impede your ability to shop on our site.
Information is also gathered on you navigate through this website by using 'clickstream' data in order to recommend products that may benefit you. We may from time to time contract with third party vendors to communicate with users on our behalf across the Internet or to send our mailings to users who we think may be interested in our products. To do this, they will collect anonymous information about your visits to our web site and your interaction with our products. This anonymous information is collected through the use of a cookie or pixel tag - industry standard technology used by most major web sites. No personally identifiable information is collected in this process. They may also pool the anonymous information that they collect with other sources of information not collected during your visit to our website, which may include your name, email, and mailing address for purpose of determining whether you might be interested in receiving mail or electronic communications containing offers or information on our products. These third parties are prohibited by our contract with them from sharing that information with anyone other than us or our Service Providers.
Mobile Marketing Terms of Service
Last updated: Oct. 31, 2023
The Bella Sleep + Spa mobile message service (the "Service") is operated by Bella Sleep + Spa (“Bella Sleep + Spa”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Bella Sleep + Spa’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Bella Sleep + Spa through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Bella Sleep + Spa. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +18556417463 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Bella Sleep + Spa mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to +18556417463 or contact us.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
Security
We use sophisticated encryption and authentication tools to protect the security of your personal information that you share with us. Unfortunately, however, much like offline transactions, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we take every precaution to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our Websites, and you do so at your own risk. Rest assured, once we receive your transmission, we will do our best to protect its security on our systems. We urge you to keep the password you use with Bella Sleep Spa in a safe place and not to divulge it to anyone. Also remember to close your browser window when you have finished your visit to our Websites. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or hotel.
Links to Third Party Sites
Our Websites may contain links to Websites operated and maintained by third parties, over which we have no control. Privacy policies on such linked sites may be different from the Bella Sleep Spa privacy policy. You access such linked sites at your own risk. You should always read the privacy policy of a linked site before disclosing any personal information on those sites.
Protecting Children
Bella Sleep Spa take special care to protect the safety and privacy of children. Our web sites are general audience sites. It is our policy, in compliance with the requirements of the Children's Online Privacy Protection Act (COPPA), not to collect information online about or from children age 13 and under. We also do not send email or regular US Mail correspondence to anyone under the age of 13 without their parent's consent. Children under the age of 13 should always ask their parents or guardians for permission before providing any personal information to anyone online and should then do so only under supervision of their parents or guardians. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the web.
Inaccuracies
It is our goal to present the most accurate and reliable information on our website at all times. There may be occasions when some of the information featured in Bella Sleep Spa Catalog or on www.bellasleepspa.com may contain insufficient data, typographical errors or inaccuracies. Any errors are completely unintentional and we apologize if erroneous information is reflected in merchandise price, item availability or item copy. We reserve the right to correct errors or to update product information at any time without prior notice. In the event that a Bella Sleep Spa Catalog or www.bellasleepspa.com product is listed at an incorrect price due to photographical error, typographical error or error in pricing information Bella Sleep Spa and www.bellasleepspa.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Bella Sleep Spa and www.bellasleepspa.com shall have the right to refuse or cancel any such orders and you will be notified promptly.
Policy Changes
From time to time, it may become necessary for us to change our privacy policy in whole or in part. If we do so, the new policy will be posted on our Website. Those changes will go into effect on the date posted in the notice. The new policy will apply to all current and past users of our Website and will replace any prior policies that may be inconsistent. This policy was posted in May 2022.
Your Feedback
If you would like to give us your feedback regarding our privacy policy and practice, please do so by emailing us or writing to us at Bella Sleep Spa, Marketing Dept., 5210 South 31st Place, Phoenix, AZ 85040.
California Consumer Rights
The California Consumer Privacy Act provides specific rights to those who live in California. If you are a California-based consumer, as that term is defined under California law, this section shall apply in addition to all other applicable rights and information contained in this Statement.
- You have the right to request that we provide you with information about what personal information we collect, use, and disclose.
- You have the right to request that we delete personal information we, or our service providers, store about you.
- We will not discriminate or retaliate against you if you elect to exercise any rights under this section of our Privacy Statement.
- You may request that we not sell your personal information. As noted above, we do not sell your personal information and we only share your personal information with third parties, as described in this Statement.
- You have the right to designate an authorized agent to make a request on your behalf. Please see the Identity Verification Requirement below for information on our process for verifying that we have received a legally valid request.
- If you are a California consumer and have additional questions based on this section of our Privacy Statement, or wish to submit a request to request that we not share your information with third parties, please contact us or call toll-free at 866-649-3586